Last updated: July 2026.
At Marit Cosmetics, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
Returns
You may request a return within 14 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition.
- The product must be returned in its original packaging.
- Proof of purchase or order confirmation is required.
For hygiene and safety reasons, we cannot accept returns of products that have been opened, used, or damaged after delivery unless they are faulty.
Non-Returnable Products
The following items cannot be returned:
- Products damaged due to misuse.
- Opened cosmetics or skincare products.
- Used candles.
- Gift cards.
- Personalized or custom-made products.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery.
Please include:
- Your order number.
- Photos of the product and packaging.
- A brief description of the issue.
We will review your request and offer a replacement or refund where appropriate.
Refunds
Once we receive and inspect your returned item, we will notify you by email regarding the approval of your refund.
If approved, your refund will be processed using your original payment method within 5–10 business days, depending on your payment provider.
Shipping Costs
Shipping charges are non-refundable unless the return is due to:
- A defective product.
- A damaged item.
- An error on our part.
Customers are responsible for return shipping costs unless otherwise agreed.
Exchanges
We replace products only if they are defective or damaged during shipping.
To request an exchange, please contact us before sending any products back.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Marit Cosmetics
📧 Email: info@maritcosmetics.com
